The first time I learned about Digital Transformation was when I tried to apply for Deloitte and took a Deloitte digital transformation competition, where I was out in the first round. I finished all the questions by rolling the dice. This fact made me feel very anxious. As if the iPhone 12 had already been released, but I didn’t know there was such a thing as a smartphone.
“Driving change or being driven by the change?” That’s a good question.
After I opened the Pandora’s box of “Digital Transformation,” I found that it is a hot topic discussed a lot by people and exponentially by the news. Even the Machine Learning class I had on Coursera is a part of it. Digital Transformation initially gave me was anxiety about the change. The transformation will change the way we work, which will change the skill we need. More and more enterprises are looking to automate their core business processes, typically looking at the Enterprise Resource Planning system and Customer Relationship Management system. These valuable business solutions can maximize the companies’ revenue and productivity by integrating and utilizing the company’s data. I wonder if I need more time to learn new techniques such as Big Data, AI, and Deep Learning to grasp the new opportunities to lose my job in the future. However, after taking a few classes about Machine Learning, I feel like this path to success is full of challenges. And as the emerging technology is applied to business, culture would shift in the way business gets done. The business will change to a more collaborative model. Therefore, the digital era needs people with a blend of business, IT, and soft skills. The insights, wisdom, and ethics, and the skills to bridge between what companies want and what technology is needed will become particularly important. It is crucial to keep learning to fill the skill gaps to survive in this new ecosystem.
Besides, technology is changing the way how they recruit talents. I read a news that the council of Europe unveiled proposals:” Companies use facial recognition technology to hire and fire people based on moods, personality or level of engagement in workplace should be outlawed.” This news reminds me of the experience I have. I once had a digital interview offered by an AI hiring firm, HireVue. HireVue uses video interviews to analyze candidate’s speaking voice, facial and body movements. I felt suspicious and uncomfortable about how they assess employability through face-scanning technology. I wonder if this technology threatens candidate’s privacy and human rights.
Emerging technology such as AI, IoT, and robotics will change how we live as well. Now the digital innovation is affecting how consumers gather information, process information, and make decisions. Furthermore, data technology is deciding for us. For example, Netflix uses big data to collect their customer’s information, select movies, and create content for them. While enjoying the improvements in quality of life, I start to ponder these questions: How will we shield the instincts that help us survive? How will the values such as tolerance, individuality, and freedom of choice evolve? And will we all be the same in the future?
For this class, I expect to continually expand my knowledge about new technology and digital transformation to alleviate my concern, embrace the changes and be ready for the challenges. This class activates my twitter account and gives me the opportunity to learn to use Twitter as a learning community. I hope that at the end of this class, I can find out which Emerging Technology can help me improve blog writing ability. Looking forward to more discussions in the class.