Digital Transformation, Why hello there’s room to Grow

Digital transformation is a fundamental reality for businesses today. We cannot stress the importance and criticality of digital transformation…Every company- homegrown or corporate needs to accelerate and innovate their workplace. Often, businesses lose sight of the bigger picture and miss golden opportunities because they lose track of time and thought.

Warren Buffet

Welcome all to a new semester but to be honest Fall 2021 really did sneak up on us, or at least for me it did! Before I go on to give my initial expectations on this class allow me to introduce myself. I am Alexandra Maldonado, and I will be entering the 3rd year of my part-time MBA this Fall. Currently, I work at athenahealth as a Project Manager within a department that supports various cross-geography teams based out of the US and India. My primary role is to work with these teams to optimize and standardize how we deliver HL7 interface integrations and support scalability opportunities through the implementation of RPA (Robotic Process Automation) functionality. Additionally, I work closely with our Information Technology department, specifically the development team that supports and enhances Salesforce to ensure my department, and the teams I support, have the functionality it needs to track, manage and report out on work. But enough about me…on to my expectations surrounding this Digital Transformation class. 

To be honest I am actually really looking forward to taking on this class. Although I am not a huge social media buff I do like to keep up with trends in technology and consider the impact to those that have or will adopt the technology. A major driver in choosing to take this class was the great feedback I have heard from former students. Their take was that it was a great class, interactive and engaging for those that embrace the challenge of keeping up with the deliverables. This feedback and my growing interest in how technology is changing the landscape of how every industry does business it seemed like the logical class to take. In addition to all of these factors after taking Digital Strategy last spring I knew I wanted to take more classes that focus in on how businesses are or will use technology as there are enhancements made each year. I am also curious to see how businesses use technology to change their market positioning, or differentiate themselves, and enable both consumers and employees to operate & interact more efficiently. 

As we dive deeper into this digital transformation class, I have a few areas of focus that I’m interested in learning more about how technology is impacting and changing the landscape in: 

  • Finance 
  • Healthcare 
  • Project Management 

Today, technology in finance is referred to as FinTech, and enables different computer programs and software to support banking and financial services. I am specifically interested in understanding more about how companies like Visa enable money to move around the globe through their well-connected network. As someone who uses the newest technology of tap & pay on my cards and Apple pay, I have continuously questioned the ‘how does this actually work’ and ‘how are companies making money off of these transactions’. So, I asked myself why not take the time in this class to learn more about this technology. 

The last two areas of focus I listed, project management and healthcare are an intersection of my interest in how technology intertwines with my current and hopefully my future career. Currently, I work with teams that enable interfaces and API connections between healthcare systems and vendors – but is that the future of healthcare, or is there something bigger, better and more efficient we have not considered yet in creating a well-connected healthcare system. What kind of impact can these updated technologies have in healthcare when there are so many disparate systems and ‘none seem to talk to each other’? What kind of artificial intelligence is the ‘right’ kind for treating patients? How can better technology improve the provider experience and prevent burnout and our future lack of providers? These are all questions I ask myself when I think about technology in healthcare and my goal is learn a bit more to formulate my own opinions on these questions which at times can be very philosophical rather than logical.   

Today, technology in finance is referred to as FinTech, and enables different computer programs and software to support banking and financial services. I am specifically interested in understanding more about how companies like Visa enable money to move around the globe through their well-connected network. As someone who uses the newest technology of tap & pay on my cards and Apple pay, I have continuously questioned the ‘how does this actually work’ and ‘how are companies making money off of these transactions’. So, I asked myself why not take the time in this class to learn more about this technology. 

The last two areas of focus I listed, project management and healthcare are an intersection of my interest in how technology intertwines with my current and hopefully my future career. Currently, I work with teams that enable interfaces and API connections between healthcare systems and vendors – but is that the future of healthcare, or is there something bigger, better and more efficient we have not considered yet in creating a well-connected healthcare system. What kind of impact can these updated technologies have in healthcare when there are so many disparate systems and ‘none seem to talk to each other’? What kind of artificial intelligence is the ‘right’ kind for treating patients? How can better technology improve the provider experience and prevent burnout and our future lack of providers? These are all questions I ask myself when I think about technology in healthcare and my goal is learn a bit more to formulate my own opinions on these questions which at times can be very philosophical rather than logical.   

Doctors and researchers using innovative technologies for medicine and healthcare: artificial intelligence, virtual reality, drones, stem cells and digital organs

As a project manager I am interested in diving into technology that is being developed to support project managers. Today I use conventional tools and platforms to manage various projects, but what is the future of project management if teams if teams are not co-located? We all got a glimpse of what virtual teams could become as the pandemic started, but what does the future of work look like for project management? Are companies going to trend to more global workforces since there seems to be little to none in office barriers? What kind of tools are being developed to support this new virtual work place with project management in mind? 

These are all areas I’m interested in learning more about, but I am most excited to see how this class evolves and how people’s interest might overlap. With 20+ students in the class I’m sure there we will run into some that are within the same areas of focus. 

Well…that’s all folks for now but I’ll leave you with this. 

If there is one thing I learned, even in just writing up this blog post is that there is so much room to grow in every industry as digital transformation continues to take businesses by storm.  

Resources: 

3 comments

  1. Hi Alexandra, nice blog and nice to virtually meet you. I also think healthcare is undergoing a fascinating transformation into the digital age – especially where you mentioned in terms of deploying AI for specific purposes. I’d also be curious to see how digital transformation continues to effect the way patients are seen (e.g. telemedicine) and the way that records are managed (universal EHR possibilities to share info more seamlessly across networks and providers). I recently switched primary cares and these were things that frustrated me! Cheers!

  2. My dissertation was with Kaiser Permanente in Atlanta as they launched their new EMR system (that eventually became Epic), so I have a soft spot in my heart for healthcare IT. I think you’ll have lots of opportunity to think about how technology will affect your current and future career in this class. Glad to have you aboard!

  3. Hi Alexandra,

    It is nice to meet you, and thank you for introducing yourself and sharing your interest with us. Like you, I am the person who uses apple pay any chance I get whenever I am out with friends or buying groceries from Whole Foods. And I always think to myself, how exactly does this work? More broadly, I am also interested in learning about how fintech is changing our financial landscape.

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